It may be better for you to contact consumer protection agencies other than the ACCC about some consumer issues. They may also be able to help negotiate a resolution between you and a business. They can provide you with information about your rights and options. They're sometimes called 'consumer affairs' or 'fair trading' agencies. You can speak with your local state and territory consumer protection agency. If you have tried to resolve your problem with a product or service by contacting the business, there are other actions you can take.
